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Although every
business requires numerous people-systems, to sustain it, only
one of the many people-systems in each business exists solely to
create offerings that are of value to the customers of the
business. This is the primary system of the
business. The workflow through the primary system of a
business is called its primary workflow.
All the other
systems of a business, the ancillary systems, such as
accounting, management, HR, finance, payroll, IT, etc, generate
nothing that is of value to the customers of the business and
exist solely to sustain the operation of the primary system,
without which the ancillary systems serve no purpose and need
not exist.
During this module of the Total
Matrix Program you will learn the following:
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The invariant with which to
identify the processes of your primary system.
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The proper interactions among
the requisite processes. These interactions are the
primary system.
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How to identify the one
component, of the primary system, the efficiency of which
should be optimized through the strategic design of the
system itself.
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How to use the primary system's
invariant, to effect a process of homeostatic control
throughout the primary system.
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